My share icon is greyed out

My share icon is greyed out

For free users, if your share icon is greyed out or not allowing you to click it, this is because you have not verified your email address. Try verifying your email address by going to your account settings. 


For premium users, check out this tutorial on how to share your Webmixes.



Important Note:
If you do not receive the verification email make sure to add the domain @Symbaloo.com to your safe senders list. This frequently happens with private email domains such as Private Schools and Government domains, among many other domains.

Just remember the following tips:


 THE EMAIL COULD BE IN YOUR SPAM FOLDER

Check your Spam folder for the missing email. If you find it, move it to your Inbox.

Marking email as Spam or Not Spam trains your SpamGuard to filter spam messages you define.

Good to know: Filters take priority over SpamGuard.


·       THE SENDER COULD BE BLOCKED

Check your blocked address list to determine if the sender's address is on it. If it is, remove it from the blocked list.


·       THE EMAIL COULD BE FILTERED

Check your filters to determine if an erroneous filter is sending the message to another folder.


·       MAIL FORWARDING COULD BE ENABLED

If this is enabled, all of your incoming email could be sent to another email address, and nothing could be saved in your Inbox.

Check your Mail Forwarding settings to make sure it is not enabled.


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