Tiles not working?

Tiles not working?


Tiles not working?

If your Symbaloo tiles are not working, there could be several reasons. Here are some common issues and their solutions:


1. Internet Connection

• Issue: A weak or unstable internet connection may prevent tiles from loading or functioning.

• Solution: Check your internet connection and ensure it is stable. Refresh the page after reconnecting.


2. Outdated Browser

• Issue: Symbaloo may not work properly on outdated browsers.

• Solution: Update your browser to the latest version. Symbaloo works best on modern browsers like Google Chrome, Mozilla Firefox, or Microsoft Edge.


3. Browser Cache or Cookies

• Issue: Corrupt or outdated cache and cookies can interfere with Symbaloo tiles.

• Solution: Clear your browser’s cache and cookies, then reload Symbaloo.


4. Disabled JavaScript

• Issue: Symbaloo relies on JavaScript, and if it’s disabled, tiles won’t work.

• Solution: Enable JavaScript in your browser settings.


5. Ad Blockers or Extensions

• Issue: Ad blockers or other browser extensions may block the functionality of certain tiles.

• Solution: Disable ad blockers or test Symbaloo in an incognito window without extensions.


6. Broken Tile Links

• Issue: The link associated with the tile might be broken or outdated.

• Solution: Edit the tile and verify the link. Replace it with the correct URL if needed.


7. Server or Website Issues

• Issue: The website linked to the tile might be down or experiencing issues.

• Solution: Check if the linked website is accessible directly through the browser. If not, the issue is with the linked website, not Symbaloo.


8. Symbaloo Service Issues

• Issue: Symbaloo itself might be experiencing downtime or technical problems.

• Solution: Visit Symbaloo’s status page or their social media accounts to check for announcements regarding service interruptions.


9. Account-Related Problems

• Issue: Your account settings or permissions might restrict certain tiles.

• Solution: Log out and log back in. Ensure you are using the correct Symbaloo account.



Steps to Troubleshoot:

1. Refresh the Symbaloo page.

2. Try accessing Symbaloo from a different device or browser.

3. Check for updates to your browser and operating system.

4. Contact Symbaloo support if the problem persists.


If, after clicking on your Tile, you are being redirected to a different site, and you have tested that the address works properly outside of Symbaloo, please email us at feedbackus@symbaloo.com or feel free to submit a ticket.

**If possible, please add the link to the website that you are being redirected to; this will be really helpful for our team to identify the problem quickly.

Symbaloo Blog

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